Help Center

Head to the Get Started page and choose your role — Client, Trainer, Nutritionist, Gym, or Shape Radio. Fill out the form and you're in. It takes less than a minute.

Yes. Creating an account is completely free for everyone — clients, trainers, and nutritionists. Clients only pay when they subscribe to a trainer or nutritionist. Trainers and nutritionists pay nothing upfront; Shape takes a small percentage when you get paid.

Browse the Trainer Marketplace or Nutritionist Marketplace. You can filter by specialty, price, rating, and more. Each profile shows their programs, reviews, and pricing so you can find the right fit.

Many trainers and nutritionists offer free introductory content or trial periods. Check individual profiles for available previews. You can also browse the community for recommendations before committing.

Subscribe to any trainer or nutritionist on a monthly basis. Your subscription gives you access to their programs, meal plans, and direct communication. Cancel anytime — no contracts, no commitments.

Absolutely. Subscribe to as many trainers and nutritionists as you want. Many members pair a strength coach with a nutritionist for a complete approach to their fitness.

Go to your client dashboard, find the subscription you want to cancel, and click Cancel. Your access continues until the end of your current billing period. No penalties, no questions asked.

Shape accepts all major credit and debit cards, Apple Pay, and Google Pay. All payments are processed securely and encrypted end-to-end.

Apply through the trainer sign-up page. We review your credentials and experience. Once approved, you can build your profile, upload programs, and start accepting subscribers.

Shape handles all billing and payments from your subscribers. You receive monthly payouts via direct deposit. Shape takes a small platform fee — the rest goes directly to you.

Yes. You have full control over your subscription pricing. Set monthly rates that reflect your experience, specialty, and the value you provide. You can adjust pricing at any time.

Your trainer dashboard includes program builders, client management, progress tracking, messaging, scheduling, and analytics. Shape also handles all marketing and promotion to help you grow your subscriber base.

Apply through the nutritionist sign-up page. Once your credentials are verified, you can create your profile, build meal plans, and start shaping how your clients eat.

Build any type of plan — macro-based, calorie-focused, specialty diets, prep guides, and more. Shape gives you the tools to create structured plans with descriptions, timelines, difficulty levels, and pricing.

Same as trainers — Shape handles all billing from your subscribers. You receive monthly payouts via direct deposit. No invoicing, no chasing payments. Shape takes a small percentage, and everything else is yours.

Shape Score is our built-in rewards system. Every workout you complete earns you points. Stack them up and redeem for real rewards — discounts, free months, exclusive gear, and nutrition.

Complete workouts, maintain your streak, hit weekly goals, and stay consistent. The more you train, the more you earn. Bonus points are awarded for milestones and streaks.

Redeem points for subscription discounts, free months with your trainers or nutritionists, exclusive Shape merchandise, and nutrition plan credits. New rewards are added regularly.

Log in to your dashboard and navigate to your account settings. From there you can update your name, email, profile photo, and preferences at any time.

Click "Forgot password?" on the login page. Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours.

Yes. Shape uses industry-standard encryption for all data in transit and at rest. We never sell your personal information. You can review our full privacy policy for details on how we handle and protect your data.

Yes. Contact our support team through the contact page and request account deletion. We'll process your request and remove all your data within 30 days, in accordance with our privacy policy.