Privacy Policy

1. Information We Collect

When you create an account or use Shape, we may collect the following types of information:

• Account information such as your name, email address, and password
• Profile information including your fitness goals, preferences, and bio
• Payment information processed securely through our payment providers
• Usage data such as workout completions, subscriptions, and platform activity
• Device information including browser type, operating system, and IP address

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Shape platform
• Process subscriptions and payments between clients and providers
• Personalize your experience, including trainer and nutritionist recommendations
• Calculate and maintain your Shape Score and rewards
• Communicate with you about your account, updates, and support requests
• Ensure the security and integrity of the platform

3. Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

• With trainers and nutritionists you subscribe to, so they can provide their services
• With payment processors to complete transactions
• With service providers who help us operate the platform
• When required by law or to protect the rights and safety of our users

4. Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit and at rest. We regularly review our security practices to ensure your information remains safe.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Export your data in a portable format

6. Cookies & Tracking

Shape uses essential cookies to keep you logged in and maintain your preferences. We may use analytics tools to understand how the platform is used so we can improve the experience. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your data within 30 days, except where retention is required by law or for legitimate business purposes.

8. Children's Privacy

Shape is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your data, reach out to us through the contact page or email us at privacy@shapestartsnow.com.